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Two questions guide this study: “Do two crisis history types (i.e. organization-specific vs industry-wide) have the same effect on publics’ perception of the organization in a crisis?” And “Is there any significant difference in public responses between the high and low levels of issue involvement?” The paper aims to discuss these issues.

A two organization-specific crisis history (frequent vs infrequent) × two industry-wide crisis history (frequent vs infrequent) × two consumer issue involvement (high vs low) between-subjects experimental design was employed.

This experiment suggests that an industry-wide crisis history can mitigate negative damages of a crisis, while an organization-specific crisis history intensifies the damages. This indicates that crisis history types should be considered as an important factor when diagnosing appropriate crisis response strategies during crisis. This study also identifies a stronger negative impact of an organization-specific crisis history among highly issue-involved publics than less involved publics.

This study extends situational crisis communication theory by identifying the buffering impact of an industry-wide crisis history and adding crisis history type as an influencer in the process of the publics’ crisis responsibility attributions.

This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance.

A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis.

This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance.

This study offers a practical model that enables hotel managers to orchestrate social media marketing approaches and efforts toward an optimal social media strategy.

This study differs from extant literature that has extensively focused on consumer reviews by providing a new perspective of management intervention in the social media context. By examining the interplay of managerial response and consumer eWOM at the individual hotel level, this study provides empirical evidence of managerial response affecting hotel performance through the increased ratings and volume of consumer eWOM. This study also offers insights into the practical importance of crafting intervention opportunities to cultivate the continued engagement of consumers on social media and increased hotel performance.

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.

The purpose of this paper is to investigate whether or not the strategy of pursuing a global brand identity by leading Asian firms will produce intended outcomes in consumer responses. For this purpose, the study empirically examines whether global Japanese brands (e.g. Toyota) are perceived as global or Japanese by consumers.

Surveys were conducted with Korean consumers for their evaluations of Japanese automobile brands with varying degrees of globalness. As for brands, the study divides Japanese brands into two groups – those with high brand globalness and those with low brand globalness – and to examine if Japanese-origin effects differ between these two groups.

In contrast to the hypothesis, global brands were found to be more subject to country-of-origin effects.

The findings contribute to research on consumer choices and brand globalness by showing country-of-origin effects for global brands.

The findings suggest that even when Asian firms emphasize the globalness of their brands, they may still need to attend to country-of-origin effects.

This study examines an unexplored issue of country-of-origin effects for global brands.

Pour bon nombre de pays d'économie attardée, mais favorisés par des conditions climatiques attrayantes, le tourisme apparaît de plus en plus comme une des chances décisives et un des principaux facteurs de la croissance nécessaire. Quelques réussites récentes, au moins sur le plan statistique, sont fort spectaculaires et la floraison simultanée, en de nombreux points du globe, d'ambitieux programmes touristiques ne manque pas d'impressionner. Pourtant, le jugement porté sur les effets économiques d'un tel choix demeure à la fois plus prudent et plus nuancé. La question essentielle peut ainsi être posée: les économies en voie de développement sont‐elles capables de retenir et d'utiliser sur place les revenus, parfois considérables, distribués par les touristes étrangers? Et ces revenus sont‐ils susceptibles de jouer un rôle décisif dans le «décollage» économique, en soutenant les objectifs nationaux essentiels, en ne détournant pas le pays des priorités et des contraintes de la croissance?

La complexité de l'analyse et du traitement des données relatives à la création et aux conséquences d'un nouveau mega projet est souvent assez grande. La détermination des effets de l'implantation d'un projet touristique d'envergure, résultant d'une nouvelle demande exogène telle les dépenses touristiques, touchent, à titre d'exemple, à la création d'emplois et aux investissements nouveaux requis.

This chapter theorizes, and provides field-based illustrations, about new ways to foster intergroup collaboration beginning first with intragroup conflict engagement. While the author has been experimenting with these ideas and practices for many years, this chapter represents still early efforts to lay out an agenda for systematic research and experimentation.

I hypothesize that by successfully engaging internal conflicts about outgroups within ingroups, sides may separately become more willing and able to successfully and interactively solve shared problems and achieve superordinate goals between them. History is filled with attempts at cooperation between antagonistic groups – whether through negotiated agreement, functional cooperation, promoting positive contact and attitudes, and so forth – that have led instead to worsening attitudes and renewed confrontation. Even when polarized groups decide to cooperate to achieve superordinate goals (Sherif, 1966) they are often unable to make this leap from conflict to collaboration. I posit that this may be in part because inadequate attention is paid first to intragroup conflict dynamics vis-à-vis outgroups.

This chapter investigates the geographical variations and approaches that shape the implementation of smart city projects on a global scale. Recognizing the significant influence of contextual factors on smart city initiatives, this chapter aims to comprehend the dynamics that drive the objectives and approaches of smart city projects across different countries. This chapter provides an overview of the strategic and geographical factors that impact smart city implementation, considering organizational drivers and practices, such as the Hofstede model in context. It explores the role of citizen-based, technology-based, and decision-making-based development in smart city implementation. Moreover, this chapter examines the strategic, cultural, socioeconomic, and geographical differences that influence smart city projects worldwide. It analyzes the geographical influence and internal drivers of smart city projects, focusing on Europe, North America, Latin America, and East and South Asia. This analysis offers insights into diverse approaches to smart city development, encompassing top-down and bottom-up approaches. By examining various perspectives and experiences from smart city initiatives worldwide, this chapter sheds light on the challenges and opportunities associated with implementing smart city strategies in different contexts.

La complexité de l'analyse et du traitement des données relatives à la création et aux conséquences d'un nouveau mega projet est souvent assez grande. La détermination des effets de l'implantation d'un projet touristique d'envergure, résultant d'une nou‐velle demande exogène telle les dépenses touri‐stiques, touchent, à titre d'exemple, à la création d'emplois et aux investissements nouveaux requis.

La détermination des flux touristiques constitue une étape essentielle pour chiffrer d'une part, le nombre d'emplois nouveaux nécessaires afin de satisfaire la demande finale exogène qui s'accroîtra progressivement durant un horizon économique déterminé et pour préciser d'autre part, les investissements que requiert l'expansion des activités de service et du tourisme engendrés par un nouveau développement touristique.